How Do I Delete My Cloud and My Account?

factro clouds and accounts

factro distinguishes between “clouds” and “accounts”:

• A factro account is the personal account of a user, characterized by a registered email address as username, as well as a self-selected password.
• A factro cloud is an autonomous, cohesive area in which multiple accounts can work together on projects and tasks.

In the simplest case, an account can only be an invited member in one (or more) factro cloud(s), but can also create clouds itself and invite others to work in the cloud.

If you have created one or more factro cloud(s) and want to delete your account, you have to delete your own cloud(s) first.

Delete a factro cloud

To delete a factro cloud, the following requirements have to be met:

• You are the cloud owner and have admin rights
• The cloud is not associated with an active tariff (Team, Business or Professional Cloud)

How to delete a cloud:

1. Log into https://cloud.factro.com with your email address and your password.
2. Click on your name and then on “Personal Settings”. You will get to your account. Click the button “Cloud management”.
3. Click on “Verwaltung” ("Administration") in the tile of the cloud you want to delete. This opens a summary of your contract. Further down the page you will find the “Vertrag kündigen” ("Cancel contract)" option.
   
4. Click on this button to open a window in which you can enter the reason for your termination if you wish.
   
5. In the second window, you must then enter your password to confirm the termination.
   
6. A note will then be displayed in the corresponding tile in the cloud overview.
   

Delete a factro account

To delete a factro cloud, the following requirements have to be met:

• The account must no longer have its own active factro clouds.
• The account must not be an invited and active employee in a third party cloud.

How to delete an account:

1. Log into https://cloud.factro.com with your email address and your password.
2. Click on the "Cloud management" button in your profile and you can access the account information.
3. On the left-hand side, click on the "Account" tab. You will find your account information there.
4. You can delete your account by clicking and confirming “Account löschen” ("Delete account").